FAQs

Shipping & Tracking

Do you ship internationally?

Yes, we ship worldwide. Shipping costs may vary depending your location and any international fees. This will be calculated during checkout process. 

Do you ship to my country?

Our goal is to be accessible to many countries as possible, if you are able to checkout and complete the process, we are able to ship to your country. Shipping fees may vary depending on your location. If you are having issues checking out please contact us via email at sales@harveloco.com or via the contact us form. 

How can I track my order?

After you place an order with us, we will immediately begin processing. This could take between 1-3 business days. Once processed, you will receive an email notifying you that your package has shipped and providing you with a tracking number.

How long does shipping take?

Shipping times can vary depending on your location and shipping method. For more information, please refer to our Shipping Policy. In most cases, shipping can take anywhere from 7-21 business days after the order as been fulfilled and processed. 

Returns & Exchanges

If I want to return, what is the return process?

Yes, you can return your products within 15 days of receiving the order. Visit our Refund Policy page for more details on how to initiate a return. 

Can I exchange items from my order?

Our exchange process is similar to returns. You have 15 days after delivery to initiate an exchange.

Please email sales@harveloco.com to start the exchange process, and our support team will guide you with next steps.

Ordering & Payment

Which payment methods are accepted?

We accept all major credit cards such as Visa, Mastercard, Discover, Amex, etc.

We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

Yes, you can cancel and change your order, but please contact us quickly as we strive to process our orders as quickly as time permits. We will do our best to accommodate your request if the order hasn't shipped yet.

Support & Contact

Contact Information

Store name: Harvelo Co

Company name: Ten Thirteen LLC

Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, United States

Phone: (800) 917-0998

Email: sales@harveloco.com

Monday to Friday | 09:00 – 16:00 (CST)